Meet Our Admin Team
Our admin team is made up of the managers, front desk team, and all the folks in between. They are the smiling faces greeting you at the door, the people scheduling your appointments and answering questions, and the folks who make the day to day operations possible. Without each and every person on the admin team Texas Sinus & Snoring would not be the well working facility our patients trust with their sinus, allergy and snoring issues.
Becky Couch, Practice Administrator
Becky Couch, Practice Administrator, joined Texas Sinus & Snoring in 2020. She is married with a blended family of 3 grown kids and 1 grandchild. When she is not working, she and her husband enjoy spending time with their family or at their ranch in West Texas.
Becky has worked in the healthcare industry since 2005. Her background is in Chiropractic, Physical Therapy and Pain Management. She started out working the front desk in a small town clinic. After her manager / co-owner had a stroke and was unable to return to work, she stepped in and figured out how to do the clinic’s patient billing to keep the office functional. Her desire to learn the administration side never stopped. She went on to open several facilities that are still running strong today.
She has always had a desire to make a difference wherever she goes. She believes that it’s not a single individual who makes a practice great but rather great employees who are taught to utilize their unique potential and be a part of the bigger plan as a team. She enjoys watching her team become motivated and strive for excellence together therefore building a solid foundation and growing the practice. She firmly believes in Richard Branson’s quote, “Train people well enough so they can leave, treat them well enough so they don’t want to.”
Alora Smith
Front Office Manager
Alora serves as our Front Office Manager. She’s probably the first smiling face you will see when you walk in the front door. When she says hello, you’ll hear a familiar voice as she’s probably who you’ve spoken with over the phone. She takes pride in customer service, hoping to put a smile on the face of every patient who walks through our door.
Alora holds a Bachelors in Exercise and Sport Sciences minor in Psychology from Texas Tech University. Before joining the Texas Sinus and Snoring team, she was a Physical Therapist Technician and Trainer at Humpal Physical Therapy. She also spent time in sport medicine rehabilitation and as a supervisor at Spring Spine Center.
When Alora is not answering phones, greeting patients and keeping our front desk in a constant flow she’s hanging out with friends and family. She also has three fur babies who she adores and spoils regularly.
Jo Guillermo
Front Office Assistant
Chances are, you've met Jo if you've called to make an appointment or ask a question. She can usually be found at the check out station when you're ready to head out from your appointment. When she’s not connecting with patients on the phone or at check-out, she’s assisting our billing manager, Ben, with making sure charges are being billed correctly to insurance.
Jo attended San Joaquin Valley College in California for Medical Billing and Coding. She is new to Texas so, during her free time, she likes to get out and explore Houston with her boyfriend and their dog. If you see her, make sure to suggest your favorite restaurant to try, since she's a foodie and loves to try new food!
Rylie Wackerly
Front Office Assistant
Rylie is one of our Medical Office Specialists. You can usually see her at the front desk at checkin.
Rylie graduated from Texas A&M with a degree in biomedical science and a minor in psychology. When she’s not the smiling face at the front desk she enjoys hanging out with friends and family, volunteer work and pursing her career in medicine.
